Privacy Policy

Last updated: 12 November 2026

This policy explains how Asala3D collects, uses and protects your personal data when you visit Asala3D.com or order a piece from us, in line with the Saudi Personal Data Protection Law (PDPL) and its Implementing Regulations.

1. Who we are

Asala3D is an activity of Khatwat Ibda Establishment for Audiovisual Media Production, Commercial Registration 7042127071, 6545 Al Marsafi St, Tuwaiq, Riyadh 14922, Saudi Arabia. We are the controller responsible for your data. Privacy contact: info@Asala3D.com or +966 57 953 1003.

2. Data we collect

Order form details: name, WhatsApp number, city, email (optional), order type, description, quantity, date and finish.
Files you upload with an order (images or design files such as STL and 3MF), if any.
Messages you send us on WhatsApp or by email.
Technical data while browsing: device and browser type, pages visited and how you interact with the site, in aggregate.
The result of our spam check (Cloudflare Turnstile), which does not identify you.

3. Why we use it

To fulfil your order: contact you, design, quote, print and ship your piece.
To answer your questions and provide after-sales support.
To protect the site from spam and abuse.
To improve the site and understand how it performs, in aggregate.
To comply with the law, for example keeping invoice and tax records.

4. Legal basis

We process your data based on your consent when you send the order form, to perform our agreement on your order, for our legitimate interest in protecting and improving the site, and to meet legal obligations. You can withdraw consent at any time (see section 8).

5. Who we share it with

We never sell your data. We share it only with service providers working for us, and only as needed:

Google (Workspace): storing orders in a spreadsheet, files in Google Drive, and emailing the order notification.
Zoho Mail: our mailbox info@Asala3D.com.
Cloudflare: website hosting, spam protection (Turnstile) and cookie-free visit statistics.
Microsoft Clarity: understanding how the site is used (click maps and anonymised session recordings). The order form content is fully hidden from it.
Meta (WhatsApp, Instagram/Facebook) and TikTok: when you message us on WhatsApp, and if we enable ad measurement tools in the future.
Bunny.net: streaming our intro film.
Shipping companies: your name, phone and address to deliver your order.
Competent authorities, when legally required.

6. Transfers outside Saudi Arabia

Some of the providers above store or process data in data centres outside the Kingdom. We make sure this follows the PDPL rules on cross-border transfers and is limited to what is needed to provide the service.

7. How long we keep it

We keep order data and messages for as long as we deal with you, then for the period required by law (such as commercial and tax rules), after which we delete or anonymise it. Uploaded files are deleted a reasonable time after your order is completed, unless you ask us to keep them for a re-order.

8. Your rights

Under the PDPL you have the right to:

Be informed about how your data is collected and processed (the purpose of this policy).
Access your data and obtain a copy.
Ask us to correct, complete or update your data.
Ask us to destroy your data when it is no longer needed, unless the law requires us to keep it.
Withdraw your consent at any time, without affecting processing done before.

To exercise any right, email info@Asala3D.com; we will reply within the statutory period. You may also complain to the Saudi Data & AI Authority (SDAIA), the competent authority.

9. Cookies and storage

The site uses minimal local storage to work and to remember your choice. Measurement tools that set cookies (Microsoft Clarity, and Meta and TikTok tools if enabled) run only after you accept them in the consent bar. Cloudflare statistics are cookie-free. You can change your choice at any time with the link at the bottom of this page, or delete cookies in your browser settings.

10. Security

We use encrypted connections (HTTPS), limit access to orders and files to our team and protect them with secured accounts. If a breach affects your data, we will handle it and notify the authorities and you as the law requires.

11. Children

Ordering through the site is intended for adults. If you are under 18, please ask a parent or guardian to place the order.

12. Changes

We may update this policy from time to time and will publish the updated version here with its last-updated date.

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